Following repeated fire issues, Samsung calls off Galaxy Note7
Samsung Galaxy Note is one of the most anticipated phablets of the year, and Samsung Galaxy Note7 (Seventh Galaxy Note) was no different. Galaxy Note7 was likely to compete for one of the best smartphones of the year, but under two months of launch, the fateful Samsung Galaxy Note7 has been discontinued by the company over fire concerns. Samsung has killed the flagship phone; it’s considered a step that will come as a huge blow for the South Korean electronics giant’s image, since it failed to resolve safety concerns regarding the handset.
Samsung had earlier recalled 2.5 million Galaxy Note7 headsets after various social media posts and complaints about the phone catching fire. The handsets were replaced. Fresh reports of the replacement handsets catching fire has prompted Samsung to call back the phones and scrap the device completely.
Check video of a Note7 catching fire.
According to Reuters, the call back of Note7 ‘could be one of the costliest product safety failures in tech history.’
Asking all global partners to stop sale and exchange of Galaxy Note7 Samsung said,
We are working with relevant regulatory bodies to investigate the recently reported cases involving the Galaxy Note7. Because consumers’ safety remains our top priority, Samsung will ask all carrier and retail partners globally to stop sales and exchanges of the Galaxy Note7 while the investigation is taking place.
We remain committed to working diligently with appropriate regulatory authorities to take all necessary steps to resolve the situation. Consumers with either an original Galaxy Note7 or replacement Galaxy Note7 device should power down and stop using the device and take advantage of the remedies available.
This decision to scrap off a flagship device would create doubt amid consumers regarding the quality of Samsung devices. The decision could result in huge financial and reputational losses to Samsung. According to financial analysts, the permanent end of Note7 could cost Samsung to the tune of $17 billion.